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FAQs
What is KNOCKOUT'S customer care number or email?
How do I create an account on KNOCKOUT?
You can create your account on Knockout by entering and verifying your mobile number. Click on "Create New Account," after that, and fill in the details required to create your Knockout account.
Why am I asked for a password after entering OTP while trying to log in?
Knockout's security policy sometimes requires you to enter your password if you have not logged in with OTP for a very long time. This is done to ensure that no one else can access your account after you have discarded your mobile number, and it is assigned to someone else as per government policy.
Can I still log in with the password on KNOCKOUT?
You can log in with your Email/mobile number and password. This works if your mobile number is verified on your account. To log in with your mobile and password, enter your mobile number and "Login".
Do I need to provide an email to create an account on KNOCKOUT?
Providing an email is mandatory to create an account on Knockout, as it will allow you to easily reset your password if you need to.
I have given my mobile number for my last order. Can I use that number to log in to KNOCKOUT?
The mobile number used at the store for self-checkout can be used to log in to www.knockoutstores.com.
How can I change the mobile number that I use to log in to KNOCKOUT?
Go to my account > edit information and change the mobile number. You will receive an OTP verification message on the new contact to confirm. Enter the OTP and continue.
How will I detect fraudulent emails/calls seeking sensitive personal and confidential information?
If you receive an email or a call from a person/association claiming to be from Knockout seeking sensitive confidential information like debit/credit card PIN, net banking, or mobile banking password, we request you to never provide such confidential and personal data. We at Knockout or our affiliate logistics partner never ask for such confidential and personal data. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.
How will I identify a genuine appointment letter?
Please beware of the fraudulent individuals/agencies that are enticing job seekers by promising them career opportunities at Knockout in lieu of 1.) recruitment fee, 2.) processing fee, 3.) security deposit, 4.) software or equipment charges, 5.) onboarding charges, etc. Please be cautious that Knockout and its recruitment partners never ask for any fee in exchange for an offer letter or interview calls. All offer-related communications are sent from an official Knockout email ID only.
What is KNOCKOUT’s Fair Usage Policy?
We always strive hard to provide the best experience to our customers. However, we have noticed that a few accounts abuse our customer-friendly return policy. These accounts typically return most of the items bought or choose not to accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect a Surface charge for all orders and disable the cash-on-delivery option for accounts that have a high percentage of returns and shipments not accepted due to the value of orders placed.
What is the Return Process?
At Knockout, we have a customer-friendly, flexible returns policy. If you do not find the product(s) satisfying, you can return them as long as the following conditions are met: (i) they should be unused. You can wear them to check for fit and comfort, making sure that any smell does not transfer to the product (natural body odor, body deodorant, perfume, etc.). (ii) It should be unwashed. (iii) The price tags, brand tags, shoe box, and original packaging must remain intact. The product must be returned within 7 days of the delivery date. Any gifts received must also be returned along with the product. For hygiene reasons, innerwear, socks, and accessories are not eligible for returns
How do I create a Return Request?
You can create a Return Request in three simple steps:
Tap on My Orders
Choose the item to be returned
Enter the details requested and create a return request
Please make a note of the Return ID
I have created a Return request. When will the product be picked up?
The number of days to pick up a product may vary, as per the Logistics team that will be assigned to pick up your product. The product will be picked up between 4 – 7 days.
I have created a Return request. When will I get the refund?
The refund will be initiated upon successful pickup as per the Returns Policy. The refund amount is expected to reflect in the customer account within 7-10 days.
Please note, KNOCKOUT initiates the refund upon successful return pick up, or after the returned item has reached us, and the quality check is successful. Therefore, the refund initiation time may vary depending on the time taken by the courier partner to deliver the return to a KNOCKOUT warehouse. In case of any refund discrepancies, KNOCKOUT may, at its sole discretion, request you to share with us a screenshot of your bank statement.
Where should I self-ship the Returns?
You can send the return to the address below. Kindly do not send it to any other address, as the return package will not be treated as accepted.
KRPVT Head Office
Plot No. D-196, Phase 8B, Industrial Area, Mohali, Punjab
PIN Code: 160055
The following details need to be mentioned on the shipping package:
Customer’s details, i.e., name, contact, and address.
Transporter’s Details, i.e., name, track order ID, and consignment number
You can also return your orders physically by visiting your nearest Knockout Store.
Terms and Conditions for Returns
Applicable products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, is defective, or is different from their description on the product detail page on knockoutstores.com.
Return will be processed only if:
It is determined that the product was not damaged while in your possession.
The product is not different from what was shipped to you.
The product is returned in original condition (with the brand’s/manufacturer's box, MRP tag intact, and all the accessories therein).
Products may not be eligible for return in some cases, including cases of buyer's remorse, such as incorrect model or color of the product ordered, or incorrect product ordered.
Products marked as "non-returnable" on the product detail page cannot be returned. However, in the unlikely event of a damaged, defective, or wrong item being delivered to you, we will provide a full refund or replacement, as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing the refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing the refund/replacement.
Products may be eligible for replacement only if the same seller has the exact same item in stock.
If the replacement request is placed and the seller does not have the exact same product in stock, a refund would be issued to you.
If customers misuse the return policy by excessively returning, canceling, or not accepting the orders placed, Knockout reserves the right to warn and/or suspend and/or block and/or terminate such customer accounts, as necessary.
Note: If you've received a non-returnable product in a damaged/defective condition, you can contact us within 7 days of the delivery of the product.
How do I check the status of my order?
Please tap on the “My Orders” section under the main menu of Website/M-site to check your order status.
How can I check if KNOCKOUT delivers to my PIN Code?
You can find out if Knockout delivers to your PIN Code using the courier serviceability tool available on the product page. Please tap on “Check Delivery options” and enter your area PIN code in the respective field to get the required information about standard order delivery time and availability of Cash on Delivery for the Product selected. The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has changed.
I have received a partial item/partial order or an Untenanted/Void packet.
Kindly reach out to us for pilferage within 48 hours of delivery, failing which the claim will not be entertained. Whilst we investigate, we request you to please make note of the following pointers:
Please do not use the item for which the claim is being raised.
You may be required to explain information like a short description of the case (A few questions will be asked to help us understand the scenario).
The snapshots of the packet and other boxes (If any) (Try to cover the sides which look tampered/damaged as per the User's
The refund for prepaid/Cash on delivery orders will be done after the investigation
You may not be liable for a refund if you fall into any of the scenarios stated below:
(i) Failure to provide adequate information about the case.
(ii) Failure to provide snapshots of the packet and box (if any)
(iii) If a pilferage delivery was received, pilferage claims must be made on the same day.
(iv) You must not dispose of the packaging for 3 - 4 days post-delivery. We might need to pick up your packaging for investigation at our end.
(v) You have used the item for which the claim was raised.
How do I check the status of my order?
Please tap on the “My Orders” section under the main menu of Website/M-site to check your order status.
How are orders placed on KNOCKOUT delivered to me?
All orders placed on Knockout are dispatched through the trusted courier service provider, DTDC.
Does KNOCKOUT deliver products outside India?
No. At this point, Knockout delivers products only within India.
How can I get my order delivered faster?
Sorry, currently we do not have any service available to expedite the order delivery. In the future, if we are offering such a service and your area pin code is serviceable, you will receive a communication from our end.
How long would it take me to receive the refund for the returned product?
7-10 Working Days
Why has my return request been declined?
This may have happened if the item you returned is used or damaged, or the original tags are missing. Another reason could be that the transporter details or transporter pin codes are not mentioned. In the event that the return request is declined, the user shall not be eligible for a refund, and Knockout assumes no liability in this regard. For more details, please call our customer care at 0172-5211212.
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